top of page

SHIPPING & RETURNS

Shipping & Return Policy

Shipping:

  1. Order Processing: We strive to process and ship all orders within 1-2 business days from the date of purchase.

  2. Shipping Methods: We offer a range of shipping options to cater to your needs, including standard and expedited delivery. Shipping costs are calculated based on your location and the chosen shipping method.

  3. Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey.

  4. Shipping Destinations: We currently offer shipping within the United States.

  5. Shipping Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays might impact delivery times. In such cases, we appreciate your patience and understanding.

Returns:

  1. Satisfaction Guarantee: We want you to be fully satisfied with your skincare products. If you are not completely happy with your purchase, you can initiate a return within 30 days from the date of receipt.

  2. Return Process: Please contact our customer service team to initiate a return. We will guide you through the process and provide a return shipping label if applicable.

  3. Product Eligibility: For a product to be eligible for return, it must be unused, unopened, and in its original packaging. Any products that are damaged or used may not be eligible for a refund.

  4. Refund or Exchange: You can choose between a full refund to your original payment method or an exchange for another product of equal value. Refunds are processed within 3 business days from the date we receive the returned items.

  5. Return Shipping: If the return is due to our error, we will cover the return shipping costs. If the return is for reasons other than our error (such as change of mind), the customer is responsible for the return shipping fees.

  6. Damaged or Incorrect Items: In the unlikely event that you receive damaged or incorrect items, please contact us within 7 days of receiving the package. We will arrange for a replacement or refund, including any associated shipping costs.

Please review our complete Shipping and Return Policy for further details. If you have any questions or concerns, feel free to reach out to our dedicated customer service team. Your satisfaction is our priority, and we are here to ensure your skincare shopping experience is smooth and enjoyable.

bottom of page